Shipping policy

Shipping Policy

1. How your order is made & shipped

Every piece is printed to order by our print partner Printful, from facilities in North America, Europe or the UK depending on destination, then shipped to you. This means:

  1. Production time: 2–7 business days after you place your order (your artwork is printed, then quality-checked).
  2. Shipping time: depends on your location (see estimates below, based on Printful's published shipping estimates).

You'll receive tracking information by email once your order ships.

2. Estimated delivery times

Destination Production Shipping (after production)
Canada 2–7 business days 3–4 business days
United States 2–7 business days 3–4 business days
European Union 2–7 business days 5–20 business days
Rest of world 2–7 business days 5–20 business days

These are estimates, not guarantees. Delays can occur due to customs processing, carrier issues, peak seasons, or events beyond our control. If your order is significantly delayed, contact eldershopmarketing@gmail.com.

3. Shipping costs

  • Shipping is calculated at checkout based on destination and order size.
  • If you choose express delivery and later exercise your EU withdrawal right, we refund only the cost of our standard delivery option.

4. VAT, customs duties & import charges (please read if you order from outside Canada)

We are a Canadian business. We are not registered for EU VAT, and we do not use the EU's Import One-Stop Shop (IOSS).

Because we ship from Printful facilities that may be in a different region than your delivery destination, your order crosses a border. Here's what that means:

  • European Union: since 1 July 2021 there is no VAT-free threshold — VAT applies to all goods imported into the EU. Import VAT and any customs duties will be collected from you on delivery by the carrier, plus any carrier handling fee.
  • Other countries: similar import charges may apply depending on your country's rules.

You are responsible for any import duties, taxes, and carrier handling fees not collected at checkout. If you refuse a parcel because of these charges, return shipping costs may be deducted from any refund. We cannot mark orders as gifts or under-declare their value.

5. Delivery address & failed deliveries

  • Please double-check your address at checkout — we can't redirect parcels once shipped.
  • If a parcel is returned to us because of an incorrect address or because it wasn't collected, we'll contact you to arrange re-shipment (additional shipping charges may apply).

6. Questions

eldershopmarketing@gmail.com — we aim to reply within 2 business days.